Educating the masses

Yesterday, I was at Walgreens picking up Zach's prescriptions.  For some reason the man behind the counter insisted I owed him a co-pay even though he has two full insurances.  One covers the cost of the prescription and one covers the co-pay.  Now I have been getting and keeping track of my boy's meds for over ten years and never once did I have to pay a co-pay, so I was a little perturbed that he just kept insisting that I had one.  I asked him to run it through again, with both insurances, I am positive he just went through the fake motions, because within a minute he told me that the store was indeed correct and the co-pay was denied.  Granted the co-pay was only about 6 dollars but it was the principal of the thing.  If I had to pay co-pays for all of Zach's meds, I would need to take out a second mortgage on my home.  So I payed the guy begrudgingly and decided to call the insurance companies.  I called Geisinger Plus, and was put on hold for at least a half hour, listening to the lovely elevator music and the reasons why I absolutely need to get a flu shot.  Finally I talk to a live person and I explained the situation to her.  She got a little snotty with me and told me that she cannot speak to me about my son's medications.  He is over 14 and he needs to be the one to ask the information.  Without trying to make a fool out of her, I told her he is non-verbal and doesn't speak.  So she then asks me if I have power of attorney over him.  My question to her was "Power of Attorney? over my minor son?  She asked if Zach was home and if she could speak with him.  I couldn't help but laugh, and I told her he was at school, but promised her that even if he WAS home, I am sure he would allow his mother to get information on him, since he will not even hold a phone to his ear.  Again, I am put on hold.  More elevator music, more pressure to get a flu shot.  She comes back to the phone and states that she spoke with her supervisor and he is going to send us paperwork out that Zach needs to sign giving them permission to speak with me about his medication information.  I informed her that Zach cannot read or write, and at this point I was picturing me reading this long HIPPA law to Zach and asking him to sign it and I started cracking up laughing.  So again I am put on hold, more elevator music and MORE pressure to get the damn flu shot.  So she gets back on the phone and said her supervisor needs to cover all the bases and even if Zach scribbles on the paper with a crayon, that  will suffice.  So that was that, I was not able to get a single bit of info about Zach's meds until he scribbles on a piece of paper and I date it.  I wonder if they will let me write his name with dots and let him connect them so he could write his name legibly. ( To be continued )
I couldn't make this shit up if I tried.